Cambridge 17 IELTS Academic Listening Test 4 | Free Computer-Based Mock Test | IELTS Listening Practice Test

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Part 2

Listen to the audio and answer the questions.

Questions

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Questions 11-14

Choose the correct letter, A, B or C.

11 Many hotel managers are unaware that their staff often leave because of

A. a lack of training.

B. long hours.

C. low pay.

12 What is the impact of high staff turnover on managers?

A. an increased workload

B. low morale

C. an inability to meet targets

13 What mistake should managers always avoid?

A. failing to treat staff equally

B. recognizing shifts without warning

C. neglecting to have enough staff during busy periods

14 What unexpected benefit did Dunwitch Hotel notice after improving staff retention rates?

A. a fall in customer complaints

B. an increase in loyalty club membership

C. a rise in spending per customer

Questions 15-20

Which way of reducing staff turnover was used in each of the following hotels?
Write the correct letter, A, B or C, next to Questions.

Ways of reducing staff turnover
A improving relationships and teamwork
B offering incentives and financial benefits
C providing career opportunities

Hotels

15 The Sun Club

16 The Portland

17 Bluewater Hotels

18 Pentlow Hotels

19 Green Planet

20 The Amesbury

Notes

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