Cambridge 17 IELTS Academic Listening Test 4 | Free Computer-Based Mock Test

Part 1

Listen to the audio and answer the questions.

Questions

Answer the questions. Your answers are saved automatically.

Questions 1-10

Complete the notes below.
Write ONE WORD for each answer.

Easy Life Cleaning Services

Basic cleaning package offered

Cleaning all surfaces
Cleaning the 1 throughout the apartment
Cleaning shower, sinks, toilet etc.

Additional services agreed

Every week
- Cleaning the 2
- Ironing clothes – 3 only
Every month
- Cleaning all the 4 from the inside
- Washing down the 5

Other possibilities

They can organise a plumber or an 6 if necessary.
A special cleaning service is available for customers who are allergic to 7.

Information on the cleaners

Before being hired, all cleaners have a background check carried out by the 8.
References are required.
All cleaners are given 9 for two weeks.
Customers send a 10 after each visit.
Usually, each customer has one regular cleaner.

Questions 11-14

Choose the correct letter, A, B or C.

11 Many hotel managers are unaware that their staff often leave because of

A. a lack of training.

B. long hours.

C. low pay.

12 What is the impact of high staff turnover on managers?

A. an increased workload

B. low morale

C. an inability to meet targets

13 What mistake should managers always avoid?

A. failing to treat staff equally

B. recognizing shifts without warning

C. neglecting to have enough staff during busy periods

14 What unexpected benefit did Dunwitch Hotel notice after improving staff retention rates?

A. a fall in customer complaints

B. an increase in loyalty club membership

C. a rise in spending per customer

Questions 15-20

Which way of reducing staff turnover was used in each of the following hotels?
Write the correct letter, A, B or C, next to Questions.

Ways of reducing staff turnover
A improving relationships and teamwork
B offering incentives and financial benefits
C providing career opportunities

Hotels

15 The Sun Club

16 The Portland

17 Bluewater Hotels

18 Pentlow Hotels

19 Green Planet

20 The Amesbury

21–22 Which TWO points do Thomas and Jeanne make about Thomas’s sporting activities at school?

Choose TWO letters, A–E.

A. He should have felt more positive about them.

B. The training was too challenging for him.

C. He could have worked harder at them.

D. His parents were disappointed in him.

E. His fellow students admired him.

23–24 Which TWO feelings did Thomas experience when he was in Kenya?

Choose TWO letters, A–E.

A. disbelief

B. relief

C. stress

D. gratitude

E. homesickness

Questions 25-30

What comment do the students make about the development of each of the following items of sporting equipment?
Choose SIX answers from the box and write the correct letter, A-H, next to Questions.

Comments about the development of the equipment
A It could cause excessive sweating.
B The material was being mass produced for another purpose.
C People often needed to make their own.
D It often had to be replaced.
E The material was expensive.
F It was unpopular among spectators.
G It caused injuries.
H No one ring it liked it at first.

Items of sporting equipment

25 the table tennis bat

26 the cricket helmet

27 the cycle helmet

28 the golf club

29 the hockey stick

30 the football

Questions 31-40

Complete the notes below.
Write ONE WORD ONLY for each answer.

Maple Syrup

What is maple syrup?

made from the sap of the maple tree
added to food or used in cooking
colour described as 31
very 32 compared to refined sugar

The maple tree

has many species
needs sunny days and cool nights
maple leaf has been on the Canadian flag since 1964
needs moist soil but does not need fertiliser as well
best growing conditions and 33 are in Canada and North America

Early maple sugar producers

made holes in the tree trunks
used hot 34 to heat the sap
used tree bark to make containers for collection
sweetened food and drink with sugar

Today’s maple syrup

The trees

Tree trunks may not have the correct 35 until they have been growing for 40 years.
The changing temperature and movement of water within the tree produces the sap.

The production

A tap drilled into the trunk and a 36 carries the sap into a bucket.
Large pans of sap called evaporators are heated by means of a 37.
A lot of 38 is produced during the evaporation process.
‘Sugar sand’ is removed because it makes the syrup look 39 and affects the taste.
The syrup is ready for use.
A huge quantity of sap is needed to make a 40 of maple syrup.

Questions

Complete the notes below.Write ONE WORD for each answer.

Easy Life Cleaning Services

Choose the correct letter, A, B or C.

Which way of reducing staff turnover was used in each of the following hotels?Write the correct letter, A, B or C, next to Questions.Ways of reducing staff turnoverA improving relationships and teamworkB offering incentives and financial benefitsC providing career opportunitiesHotels

Complete the notes below.Write ONE WORD ONLY for each answer.

Maple Syrup

Marking your exam

Preparing your test space

Complete the notes below.
Write ONE WORD for each answer.

Which way of reducing staff turnover was used in each of the following hotels?
Write the correct letter, A, B or C, next to Questions.

Ways of reducing staff turnover
A improving relationships and teamwork
B offering incentives and financial benefits
C providing career opportunities

Hotels

Complete the notes below.
Write ONE WORD ONLY for each answer.