Questions 1-10
Customer details
Name: Sophie Bird
Occupation: 1
Reason for travel today: 2
Journey information
Name of station returning to: 3
Type of ticket purchased: Standard 4 ticket
Cost of ticket: £5
When ticket was purchased: Yesterday
Where ticket was bought: 6
Satisfaction with journey
Most satisfied with: the wifi
Least satisfied with: the 7 this morning.
Satisfaction with station facilities
Most satisfied with
Least satisfied with: lack of seats, particularly on the 9
Neither satisfied nor dissatisfied
Questions 11-16

Questions 21-24
Questions 25-30
Questions 31-40
19th century
For the first time, people’s possessions were used to measure Britain’s 31.
Developments in production of goods and in 32 greatly changed lives.
MAIN AREAS OF CHANGE
Manufacturing
The Industrial Revolution would not have happened without the new types
The lead
New 35 made factories necessary and so more people moved into towns.
Transport
The railways took the place of canals.
Because of the new transport:
greater access to 36 made people more aware of what they could buy in shops.
when shopping, people were not limited to buying 37 goods.
Retailing
The first department stores were opened.
The displays of goods were more visible:
inside stores because of better 38.
outside stores, because 39
40 that was persuasive became much more
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