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Part 1
Listen to the audio and answer the questions.

Questions

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Questions 1-10

Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer.

Customer Satisfaction Survey

Customer details

  • Name: Sophie Bird

  • Occupation: 1

  • Reason for travel today: 2

Journey information

  • Name of station returning to: 3

  • Type of ticket purchased: Standard 4 ticket

  • Cost of ticket: £5

  • When ticket was purchased: Yesterday

  • Where ticket was bought: 6

Satisfaction with journey

  • Most satisfied with: the wifi

  • Least satisfied with: the 7 this morning.

Satisfaction with station facilities

  • Most satisfied with: how much 8 was provided

  • Least satisfied with: lack of seats, particularly on the 9

  • Neither satisfied nor dissatisfied with: the 10 available

Notes